1. How can I be sure to choose the right bra size? We recommend consulting our detailed size guide, available on each product page. It provides precise measurements and tips to help you find your perfect fit.
2. What is your return and exchange policy? We accept returns and exchanges of new, unworn items with all original tags attached within 30 days. For hygiene reasons, please try on items over your own clothing.
3. How should I care for my delicate lingerie? To preserve the softness and shape of your lingerie, we recommend hand washing in cold water with a mild detergent. Avoid using the dryer and lay flat to dry.
4. Are swimwear items returnable? For hygiene reasons, swimwear items are considered final sale. We encourage you to carefully check the size guide before purchasing.
5. Do you offer international shipping? Yes, we offer international shipping. Shipping costs and delivery times vary by destination country and are calculated at checkout.
6. What are the delivery times? Orders are typically processed and shipped within 1 to 1 business days. You will receive a tracking number by email once your order is in transit.
7. Is your packaging discreet? Yes, all of our packages are shipped in discreet packaging with no mention of the brand name, ensuring the confidentiality of your order.
8. How can I be informed about new collections? The best way is to subscribe to our newsletter. You will be the first to receive information about new products, exclusive promotions, and special events.
9. Do you accept secure payments? Yes, the security of your information is our priority. All transactions are processed via a secure and encrypted payment platform.
10. How can I contact customer service? For any questions or assistance, you can contact us via the contact form on our website. Our team is here to help you.